Privacy Policy
Perth Switchboard Experts respects your privacy and is committed to handling your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth). This policy explains how we collect, use, disclose and protect the personal information you provide when you enquire about switchboard upgrades, replacements or repairs through this website.
Information we collect
When you submit an enquiry through our website, we collect:
- Your name, mobile phone number and email address
- Suburb
- The service you require (e.g. switchboard upgrade, ceramic fuse replacement, safety switch install)
- Existing switchboard brand (if known)
- Property type (house, unit, commercial)
- Reason for the enquiry or issue you are experiencing
- Any additional details you choose to provide
- Whether you are the owner or tenant of the property
- Your preferred contact method (phone or SMS) and appointment timing
- The page on our website from which the enquiry was submitted
We also automatically collect limited technical information (such as anonymised IP address, browser type and pages visited) via cookies and analytics tools when you use our website.
How we use your information
- Respond to your enquiry and arrange the switchboard service you have requested
- Match your job to an approved local licensed electrician in your area
- Contact you by phone, SMS or email to discuss your enquiry and provide a quote
- Improve our website, marketing and customer service
- Comply with our legal and record-keeping obligations
Sharing your enquiry with a local electrician
Perth Switchboard Experts operates as a lead-matching service. When you submit an enquiry, the details you provide are securely transmitted to The Tradie Code platform, which assigns your job to an approved local licensed electrician. That electrician will contact you directly to discuss your requirements, arrange an on-site assessment and carry out any work you agree to.
By submitting an enquiry, you consent to your details being provided to the assigned local electrician for the purpose of responding to your enquiry.
Google Ads conversion tracking
We use Google Ads conversion tracking to measure the effectiveness of our advertising. When you successfully submit an enquiry, a conversion event is sent to Google Ads. This event does not include your name, phone number, email address or the content of your enquiry — it only records that a submission occurred.
Cookies and analytics
Our website uses cookies and similar technologies to help the site function correctly, understand how visitors use the site, and support our advertising. This may include Google services such as Google Ads and Google Analytics. You can control or disable cookies at any time through your browser settings.
Data storage and security
Enquiry information is stored securely within The Tradie Code platform. Data may be stored on servers located in Australia or overseas, subject to appropriate security controls. We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure — including encrypted (HTTPS) transmission and restricted access to authorised personnel and assigned electricians.
Data retention
We retain enquiry information for as long as is reasonably necessary to respond to your enquiry, provide the requested services, meet our legal, tax and record-keeping obligations, and resolve any disputes. When information is no longer required, it is deleted or de-identified.
Access and correction
You have the right to request access to the personal information we hold about you and to request that it be corrected if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below.
Complaints
If you believe we have breached your privacy, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact us
For any privacy enquiries, please contact:
Perth Switchboard Experts
Call us on (03) 6292 6093, or submit an enquiry using our online form on the Contact page.
This policy may be updated from time to time. The current version applies from the date of your visit to the website.